Plusbany offers you an online shopping service that allows you to purchase certain items from your computer. You can also benefit from promotions, gifts and exclusive offers.

We invite you to read carefully the general conditions of sale governing the purchase of Plusbany products on this website. In fact, by browsing this website to make your purchases, you are deemed to have given your consent to these general terms and conditions of sale.




The following conditions regulate the sale of the products presented on this website by the company:

PLUSBANY, S.L. (CIF B63400345)

Registered in the Mercantile and Trade Register of Barcelona in Volume 36389, Folio 15, Sheet B287459




3.1. Service available


By placing an order on, you ensure that you are over 18 years of age.

The products offered are distributed in the following member states of the European Union: Spain (including the Canary Islands, Ceuta and Melilla), France (metropolitan).

Persons residing outside these countries may only benefit from the online shopping service of this website when the delivery address of orders is located in one of the countries or territories mentioned above.


3.2. Purchase guarantees


Plusbany has tried to show the colours of the clothing to be as close to reality as possible. However, the colour of the clothing shown on the screen may be slightly different depending on the quality of your computer monitor. Therefore, Plusbany cannot guarantee that the colours displayed on your screen accurately reflect the actual colours.

Special offers, promotions or discounts are valid only until the date indicated or while stocks last.

Plusbany also makes every effort to ensure that the information contained on the website is complete, true and correct. In case of error, Plusbany will correct it immediately.


3.3. Purchasing process


The items you wish to purchase must be selected and added to your shopping cart by clicking on the corresponding icon.

The shopping cart will contain the reference of the selected item, its name, the chosen colour and its price in the corresponding currency (price including VAT). The price reported does not include transport costs as prices may vary according to the delivery method selected.

To make the purchase, we will need the user's contact details, which will be stored in our database in order to process your order and facilitate future purchases on the website. The personal data provided by users will be treated in accordance with the provisions of our Privacy Policy. The user will be able to access, at any time, to the personal data transmitted and to the information about all their orders. Plusbany reminds users to complete their data as accurately as possible to avoid confusion or setbacks when sending the purchased items. In addition, if the user expressly requests it, they will receive information and publications related to PLUSBANY by post and/or SMS.

When the order has been fully completed, and before confirming it, the user will see a summary of the order identifying the item purchased, its total price (including shipping costs and taxes) with each item detailed, as well as the delivery details of the order, so that the user can confirm it by clicking on the 'Confirm payment' button.

Purchases can be paid by bank transfer. No payment method other than those specifically provided for in these conditions of sale will be accepted.


3.4. Product availability


All orders are subject to product availability. If at the time of placing the order we detect that any of the products ordered are no longer in stock in our warehouses, Plusbany will try to find the garment. If this task proves impossible, the customer will be notified immediately. In addition, the amount paid for this article will be refunded in the following days, using the same payment method that was used for the purchase.


3.5. Right not to accept an order


Plusbany may cancel any order or not accept a confirmed order for the following reasons:

In case of technical error and / or typographical error in the prices or other product information contained on the website at the time of placing the order.

In case of unavailability, as described in point 3.4.

When security systems indicate that the command could be fraudulent.

When there are reasons that indicate that the user is a minor.

If Plusbany was unable to deliver the order to the address provided.

Plusbany will reimburse in full any sums paid.




4.1. Payment and currency


The prices that appear on this website are expressed in Euros.

Plusbany allows its users to choose the country of destination at the beginning of the purchase so that they can see the prices of the products, including all relevant taxes. If the customer subsequently changes the delivery address by changing the country of destination, the prices shown in the final summary of the order may vary.


4.2. Value added tax


In accordance with current legislation, sales will be subject to VAT, based on the VAT in force in the Member State where the goods are shipped.

Conformément aux dispositions de la loi, si l'acquéreur est un assujetti à la TVA établi dans un État membre de l'UE, le mécanisme de l'autoliquidation (" reverse charge ") peut être appliqué, sous réserve de conformité aux exigences définies par la loi. In this case, the transaction will be exempted and the "reverse charge" mechanism will be applied by the customer.


4.3. Methods of payment


Plusbany will only accept payments made by bank transfer.




Items purchased on will be delivered by an international courier company and will be delivered within approximately 2 to 3 weeks in the case of home delivery.

Deliveries can only be made in mainland France.

In order to avoid incidents during delivery (incorrect addresses, impossibility of finding someone at the address indicated, etc.), it is imperative that you complete the relevant form correctly; we strongly recommend that you specify a contact telephone number.

Orders can be tracked on the website where the location of the goods will be indicated at all times until they are finally received.

The price of transport is calculated on the basis of the shipping method chosen and the clothing purchased. The exact price of transport will be calculated each time a new item is added to the shopping cart and will appear in detail on the purchase summary page before the customer confirms the order by clicking on the "Confirm payment" button. And before making the payment. details.

It will not be possible to ship orders to military bases or post office boxes.

Shipping costs are subject to change at any time without notice. This change will be applicable from the time the change is included in the help pages and when the contract is published on this website. In any case, the shipping costs that will appear when placing the order will remain valid.




6.1. Conditions of exchange and / or returns


If after receiving your order, the customer is not satisfied, Plusbany allows you to change the size of the item purchased or return it, within thirty (30) days from the date of receipt, provided that the garment has not been worn and is not damaged. Therefore, Plusbany will not be able to accept exchanges or returns of used or damaged clothing (unless it is a defective item).

All returns of purchased items must be carefully packaged and must include the completed delivery note or returns slip with your parcel.

If you have misplaced the packing slip when making the exchange or return, you can download the returns slip by accessing the order details page (in the My Orders section of the My Account section if you are already registered or in the Orders section if you are not yet registered) available at


6.5. Right of withdrawal


The customer has the right to withdraw from this contract without giving any reason within 14 calendar days.

The withdrawal period shall expire 14 calendar days after the day on which the customer has purchased the goods. The right of withdrawal cannot be exercised in the case of underwear with a protective device if it has been removed after delivery.

In order to exercise the right of withdrawal, the user must notify us of his decision to withdraw from the contract by means of an express declaration, a letter sent by post:



CIF B63400345

Cl Optica Núm. 8 Ind. De Pol. Santa Rita 08755 - (Castellbisbal) - Barcelona


In the event of withdrawal, we will refund to the customer all amounts paid after purchase, including delivery costs (with the exception of the additional costs resulting from the customer's choice of a delivery method other than the least expensive ordinary delivery method offered by us) without undue delay and, in any event, no later than 14 calendar days after the date on which you have informed us of your decision to withdraw from this contract. We will carry out such refund using the same method of payment as the one used by the customer for the initial transaction, unless the customer has decided otherwise. In any case, you will not have to bear any costs as a result of the refund.

We may withhold the refund until we have received the goods back, or until the customer has provided proof of their return, whichever condition is met first.

The customer must return or hand over the goods directly to us without undue delay and in any event not later than 14 calendar days from the date on which he has notified us of his decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods to us before the expiry of this period.

In order to return the goods, the customer may use the services that Plusbany offers: free return in shop and free return with Colissimo.

For more information on the return conditions, please consult the Exchanges and Returns section.


6.6. Refunds


Once the article(s) have been received, Plusbany will check that they are in good condition and will proceed to send the required size if the customer has requested an exchange or will refund the amount paid using the same payment method used during the purchase. in the event of a return.

The return period may vary between 3 and 12 working days from the date of receipt of the return at Plusbany's warehouse. After checking the condition of the returned items, we will notify the customer by email.

In the event of exercising the right of withdrawal of the order, the maximum period for reimbursement of the amount paid by the consumer for the products will be 14 calendar days from the withdrawal.

Payment for returned items will always be made using the same payment method used for the purchase.

In the event that Plusbany has mistakenly sent an item different from the one ordered by the customer or if the quality of the item sent is not as desired, Plusbany, after verifying the error or the defective item, will refund the amount of the returned item as well as the shipping costs. If an order which is faulty or defective is returned by ordinary post, Plusbany will pay the return postage costs, provided that the customer encloses proof of return postage with their parcel. The reimbursement of the transport costs will be made after the amount of the articles.

The data provided by customers when registering will only be used by Plusbany to process orders and facilitate the navigation and purchasing process on the Website. In addition, in the event of express acceptance by the customer, Plusbany will inform them via e-mail of its new collections, new lookbooks and exclusive offers.

Plusbany guarantees that the data provided by customers will not be shared with third parties or companies outside the PLUSBANY Group.

The personal data provided by users will be treated in accordance with Organic Law 15/1995 of 13 December 1995 on the protection of personal data. For more information, we recommend that you consult our Privacy Policy.

The customer may, at any time, exercise their rights of access, rectification, cancellation or opposition to the data transmitted, by contacting the My Data section in the My Account section of our website by sending a letter to the following address:



Cl Optica Núm. 8 Ind. De Pol. Santa Rita 08755 - (Castellbisbal) - Barcelona




If you have any doubts, queries or suggestions for us, please do not hesitate to contact Plusbany by e-mail or by post to the following address:



Cl Optica Núm. 8 Ind. De Pol. Santa Rita 08755 - (Castellbisbal) - Barcelona


Please note that the European Commission has an online dispute resolution platform accessible from the following link: Consumers will be able to submit their complaints through this online dispute resolution platform on a weekly basis, 365 days a year.


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